Menuella Terminal Not Connected
What to do when Menuella Terminal cannot connect or show live orders.
What to do when Menuella Terminal cannot connect or show live orders.
Quick fixes
- Check the network — Terminal needs an internet connection.
- Open Network diagnostics — In Terminal, open Help → Network diagnostics and check the WebSocket state.
- Reconnect Wi‑Fi — Open Wi‑Fi settings from Terminal, reconnect, and choose Try again.
- Restart Terminal — Reopen the app after the connection is restored.
If it still will not connect
- Authenticate Terminal again — Restart Terminal and follow the QR-code or user-code sign-in flow. See Terminal Authentication.
- Check the Terminal connection — Open Help → Network diagnostics and check the WebSocket state and API latency.
- Check the active store — Terminal must be operating in the same location selected in the dashboard merchant context.
- Try another network — A mobile hotspot can help identify an unstable Wi‑Fi connection.
Common causes
| Issue | What to try |
|---|---|
| Network dropped | Reconnect Wi‑Fi or cellular data |
| Wrong store selected | Select the intended location in the Terminal drawer |
| Terminal was restarted | Open Terminal and allow it to reconnect |
| Authorization code expired | Return to the welcome screen and start a new sign-in |
Orders are not available offline for security. For the complete recovery guide, see Menuella Terminal Troubleshooting.