Reviews
Review guest feedback, configure reply preferences, and manage supported review responses.
The Reviews workspace brings supported Google reviews into one store-specific workspace. It combines review performance, response workflows, and reply automation.
Where to find it: Reviews in the main dashboard navigation
Reviews are connected to the active store’s Google Business Profile. They are not authored in Menuella, and replies are published to Google when the connected workflow succeeds. To connect a store or fix a Not linked state, follow Connect Menuella to Google Business.
Main workflows
- Review performance and filters — Understand the summary cards, rating breakdown, six-month activity, and review filters.
- Reply to a review — Write, generate, edit, resend, and publish a response.
- Configure automatic replies — Choose whether Menuella replies automatically and which ratings are included.
When reviews are available, the workspace shows total reviews, average rating, reviews needing a reply, reply rate, rating distribution, and review volume for the last six months. Use the filters to switch between All, Needs reply, and Replied.
Each review can include the guest name, rating, date, comment, photos, and reply status. Replies show whether they were posted from Menuella, drafted by Menuella AI, or posted directly on Google.
If the selected store has no connected Google profile, the workspace cannot load its Google reviews. If it is connected but no reviews match the current filters, use All and check the store context before treating the list as empty.
Review settings
Review settings can include:
- Whether automatic replies are enabled
- The minimum rating used for the reply workflow
- The default reply tone
Turn automatic replies on or off. When automatic replies are enabled, choose the minimum rating to include and the default tone. Available tones include Professional, Friendly, Apologetic, Concise, and Firm. Select Save after changing a setting.
Reply workflow
- Open a review and check the rating, comment, date, and any guest photos.
- Choose a reply tone.
- Select Generate with AI for a draft, or write the reply yourself.
- Edit the text so it reflects the restaurant’s situation and voice.
- Select Send reply to publish it.
You can edit an existing reply and resend it. If Google does not publish a reply, the review is marked as not published so you can edit and try again. Replies sent through Menuella are attributed as Menuella or Menuella AI; replies originating on Google are marked accordingly.
Reviews require a selected store. Confirm the restaurant and store in the top-right merchant context before changing settings or replying.
The Website Reviews block uses the same connected store data but has a separate presentation rule: it shows only qualifying active five-star reviews in the public widget. Managing reviews here and publishing the Website draft are separate actions.