Understanding Order Details
Read the order detail view, including items, customer information, fulfillment, payment, discounts, loyalty points, tax, and totals.
The order detail view is the single place to check what the guest ordered, how it should be fulfilled, and how the total was calculated.
Where to find it: Orders → select an order
Check the order before acting
Review these sections before accepting or handing over an order:
- Items — Products, quantities, item notes, and selected options such as sizes or modifiers.
- Customer — The guest name and available contact details.
- Fulfillment — Delivery or takeaway, scheduled time, ready time, and delivery address when applicable.
- Payment — The payment method and current payment state.
- Order notes — Instructions attached to the order.
The order belongs to the restaurant and store selected in the merchant context. Check that context first when the account has more than one location.
Understand the total
The total can include:
- Item subtotal
- Discounts or coupons
- Loyalty points redeemed by the guest
- Delivery fee
- Service fee
- Tax
- Tip
- Final amount paid or due
The detail view shows applied adjustments with the order total. A points redemption appears as a points discount, while a coupon or promotion appears with its applicable label.
Read payment status
The payment indicator combines the method and state so the next step is clear:
| Payment display | Meaning |
|---|---|
| Paid · Card or Paid via PayPal | Online payment was recorded. |
| Collect cash on pickup | Cash is expected at handoff. |
| Payment failed | The online payment did not complete; do not treat the order as paid. |
| Payment canceled | The payment was canceled and the order should not be handed over as paid. |
| Refunded | The online payment was returned after cancellation. |
Payment status is separate from order status. An order can be Accepted while its payment indicator still requires attention.
Use the detail view across Menuella
The Dashboard, Menuella Mobile, and Menuella Terminal can show the same order record for the selected store. Their layout and available controls may differ, but the order items, fulfillment method, payment state, and status remain shared.
Use Order Management for actions such as accepting, extending the ready time, completing, or canceling an order.
Related guides
- Orders — Overview of the Orders workspace
- Finding Orders Across Menuella — Find orders across supported surfaces
- Refunds and Cancellations — Understand cancellation and automatic online refunds