Reply to a review
Write a response, generate an AI draft, edit an existing reply, and publish it to Google.
Replies are published to the connected Google profile. Menuella does not create the guest review; it helps you respond to it.
Send a reply
- Open Reviews and select the correct store.
- Find a review using Needs reply or All.
- Read the rating, comment, date, and any guest photos.
- Choose a tone such as Professional, Friendly, Apologetic, Concise, or Firm.
- Write your response, or choose Generate with AI to create a draft.
- Edit the text so it reflects the restaurant’s situation and voice.
- Select Send reply.
AI-generated text is a draft. Check names, promises, compensation, and specific facts before publishing.
Edit or resend a reply
Select Edit on a published reply, update the text, and choose Update reply. If Google does not publish a reply, the workspace marks it as not published; edit the text and send it again.
The reply card shows whether the response was written manually, drafted with Menuella AI, or originally posted directly on Google.