Orders Not Appearing
What to do when orders don't show up in your dashboard. Find clear steps and useful information for restaurant teams using Menuella.
What to do when orders do not appear on Dashboard, Menuella Mobile, or Menuella Terminal.
Orders are scoped to the active restaurant and store. The surface may change, but the same store context controls which orders appear.
Check the Basics
- Check the active store — Confirm that Dashboard, Mobile, or Terminal is signed in to the restaurant and store where the order was placed.
- Check filters or views — In Dashboard, clear status, phase, date, fulfillment, and search filters. Check Live, Scheduled, Incoming, and Done as appropriate.
- Check the connection — Reconnect the affected app or Terminal. New orders and status changes require a live connection to arrive in real time.
- Check the ordering link — Confirm that guests are using the ordering link for the intended store and that it is active.
If Orders Still Don't Appear
- Surface connection — Ensure the Dashboard, Mobile app, or Terminal is connected. See Menuella Live.
- Order link — Confirm guests are using the correct ordering link for your store. Check that the link is active and not expired.
- Store hours — Some setups hide ordering when the store is closed. Check Store → Hours.
- Contact support — If nothing appears to be wrong, include your Support ID and any error messages when you reach out.
Tips
Keep the active order surface open during busy periods — it updates in real time. Use Dashboard search by order reference or available customer/order fields when you need to find a specific order.