Data Export and Cancellation
How to export your data and what happens to your data when you cancel your Menuella subscription. Use clear Menuella steps for your restaurant.
You can cancel your Menuella subscription at any time. Your data is available for export, and Menuella handles retention in compliance with EU law.
Cancelling Your Subscription
To cancel, contact Menuella Support or use the cancellation option in your account settings. There are:
- No long-term contracts — month-to-month billing
- No cancellation fees
- No questions asked
Your service continues until the end of the current billing period.
Exporting Your Data Before You Leave
Before your access ends, you can request a full export of:
- Order history — all past orders and financial records
- Customer list — names, emails, and order summaries
- Menu — all products, categories, modifiers, and pricing
To request an export, contact Menuella Support with your merchant ID. We will prepare and send your data export.
What Happens to Your Data After Cancellation?
- Business and financial records are retained for the legally required period — up to 10 years under applicable EU tax and commercial law
- Customer personal data is handled under GDPR. You remain the data controller for your customer data and can request deletion subject to legal retention requirements
- After the retention period, data is permanently deleted
GDPR and Your Customers
For information on how to handle customer data requests (access, deletion, export), see Customer Data and GDPR.
Questions?
Contact Menuella Support — chat, email, or phone. For formal data requests, email privacy@menuella.com.