Notifications

Notifications are how your restaurant hears about the things that need a person: a new order arriving, an order moving through service, a table reservation coming in, a gift card being bought. Getting them right is the difference between accepting an order in seconds and finding it ten minutes later — and a late order is often a guest who never orders again. This page is where you decide which events notify your team and how each alert reaches you.

Where to find it: Operations → Notifications

What notifies you

An event is something that happens in your restaurant that someone may need to act on. Depending on the features you use, the dashboard can notify you about:

• A new order — the alert your kitchen and counter rely on most; it tells you an order is waiting to be accepted.
• An order status change — an order moves to accepted, ready, out for delivery, or completed, so the team can follow a ticket through service.
• A new reservation — a guest requests a table, so you can confirm it in time.
• A gift-card purchase — a guest buys a gift card you may want to acknowledge or track.

A restaurant that doesn't take reservations or sell gift cards simply won't see those events — the list follows what your account actually uses.

How your alerts reach you

Menuella delivers alerts three ways, and you choose the mix that fits how your team works:

• Live in the app. While anyone is signed in, new orders and updates appear in real time on every device at once — the phone at the counter, the tablet in the kitchen, the laptop in the office all update the instant something happens. There's nothing to set up; being signed in is enough.
• Push to your devices. A push reaches a device even when the dashboard isn't open in front of you, as long as that device is allowed to show notifications. This is what covers you when the tablet is asleep or someone stepped away.
• Email. A durable record that suits confirmations and less time-critical events, and the channel Menuella uses for guest-facing messages like a reservation confirmation.

The right mix depends on urgency: a new-order alert belongs somewhere a person is watching in real time, while a gift-card purchase is perfectly fine as an email you read between rushes.

You won't miss a new order

The most important alerts are built to be reliable, not optional. New-order notifications can't be switched off, and Menuella doesn't rely on a single ping: if a new order hasn't been accepted after a short time, it re-alerts — nudging you again so an order can't quietly slip past during a rush. You don't configure this and you can't turn it off; it's simply how new orders work, so a busy Friday night never costs you a ticket.

Set up your notifications

Not receiving order notifications?

If new orders aren't reaching you, the cause is almost always the receiving device rather than a setting. Work through the basics first:

• The device is awake, unlocked, and signed in to the dashboard.
• Notifications are allowed for Menuella at the device or browser level.
• The sound and volume are turned up so an alert is audible over a busy kitchen.
• The device you're watching is one that's actually signed in — a live alert only reaches signed-in devices.

Give each device the right alerts

A phone at the counter, a tablet in the kitchen, and a manager's laptop don't all need the same alerts. Keep the real-time order alert loud on the device someone watches during service, leave confirmations and quieter events to email for review between rushes, and let the office device stay calmer. Fewer, better-aimed alerts get acted on; a device that buzzes for everything soon gets ignored for everything — including the one order that mattered.