Finding Orders Across Menuella

Orders are available across the merchant surfaces that support service operations. The layout and available filters differ, but the order record, store context, payment state, and fulfillment status are shared.

Choose the right surface

Surface	Best for	What you see
Dashboard	Full order review and administration	Order lists, search, filters, details, payment state, and reporting context
Menuella Mobile	Managing service while moving around the restaurant	Incoming orders, order details, status actions, availability, and supported store operations
Menuella Terminal	Counter or kitchen service	Incoming orders, preparation actions, ready times, fulfillment status, and supported printing

The exact navigation can differ between the Apple, Android, and Windows apps. The workflow logic remains the same.

Before reviewing an order, select the correct restaurant and store. A multi-location account sees orders for the active store context, not a mixture of locations.

Shared order information

An order can show:

• Order number — Unique reference
• Customer — Name and available contact details
• Status — New, accepted, ready, out for delivery, completed, or canceled
• Total — Order amount
• Date and time — When the order was placed
• Type — Delivery or takeaway

Depending on the surface and order type, the detail view can also show:

• Products, modifiers, quantities, and item notes
• Delivery address or takeaway information
• Payment method and payment status
• Placed time, scheduled time, and ready time

Review and act on an order

1. Open the order from the incoming or active order list.
2. Confirm the store, items, fulfillment method, customer details, and payment status.
3. Use the available action for the current status: accept, mark ready, mark out for delivery, complete, or cancel.
4. Set a ready time when accepting an ASAP order, or extend it while an accepted order is being prepared.

See Order Management for the complete action flow.

Search and filtering

The Dashboard provides the broadest ways to find an order:

• By status — New, accepted, ready, out for delivery, completed, or canceled
• By phase — Live, scheduled, incoming, or done
• By date range — A selected date range or time window
• By fulfillment — Delivery or takeaway
• By search — Search the order reference and available customer/order fields

Mobile and Terminal may use a more focused incoming or active list instead of exposing every Dashboard filter. Use the Dashboard when you need historical search, detailed filtering, or reconciliation.

Realtime updates

New orders and status changes are delivered in real time when the surface is connected. A change made in Dashboard, Mobile, or Terminal is reflected on the other signed-in surfaces for the same store. If a surface is offline or reconnecting, verify its connection and confirm the final status after it reconnects.

Tips

• Check New orders first — accept them quickly so customers know the restaurant has received the order.
• Use the Scheduled section in Dashboard, or the equivalent scheduled view where available, to plan later orders.
• Keep the service surface open during busy hours so realtime updates and status badges remain visible.

Related guides

• Order Management — Accept, prepare, fulfill, extend, and cancel orders
• Order Status and Fulfillment — Understand the shared status flow
• Menuella Terminal — Run counter and kitchen service
• Apps and Platforms — Compare Dashboard, Mobile, Terminal, and guest surfaces