Orders
Manage incoming orders in Menuella: accept them, set preparation times, fulfill takeaway and delivery orders, and cancel when necessary.
Use Orders to manage incoming orders for the selected restaurant and store. The workspace receives new orders in real time, shows the current payment state, and keeps the order status synchronized across the Dashboard, Menuella Mobile, and Menuella Terminal.
Orders are the operational record of what guests requested and how the restaurant fulfilled it. Use the active restaurant and store context before processing an order, especially when managing multiple locations.
Daily order workflow
- Open Orders and review new orders in the live or scheduled section.
- Select an order to check products, modifiers, guest details, payment state, notes, and pickup or delivery information.
- Accept the order and set its ready time when it is an ASAP order.
- Move it through preparation and handoff according to its fulfillment method.
- Cancel an order with a reason when the restaurant cannot fulfill it.
The dashboard, Menuella Mobile, and Menuella Terminal can show the same store orders. Their controls differ by platform; the order status and store context remain shared.
Core guides
- Order Management — Accept, prepare, fulfill, extend, and cancel orders
- Finding Orders Across Menuella — Find orders across Dashboard, Mobile, and Terminal
- Order Status and Fulfillment — Move an order through service
- Refunds and Cancellations — Handle orders that cannot be completed