Manage walk-ins and the waitlist
Add guests who arrive without a booking, quote a wait time, notify them, and record when they are seated.
Use the Waitlist in Reservations → Service for guests who arrive without a reservation or who are waiting for a table.
Add a walk-in
- Open Reservations → Service.
- Choose Walk-in in the waitlist area.
- Enter the guest’s name and phone number.
- Enter the party size.
- Optionally add a quoted wait time and notes.
- Choose Add.
The party appears in the selected store’s waitlist.
Move a party through the waitlist
- Waiting — The party is waiting for a table.
- Notified — The party has been told that a table is ready.
- Seated — The party has been placed at a table.
- Removed — The party left or no longer needs a table.
- No-show — The party did not return after being notified.
When a table becomes available, notify the party, seat them from the floor, and update the waitlist entry so the service board remains accurate.
The waitlist belongs to the active store. Confirm the store selector before adding or updating a waiting party.