Guest experience & loyalty
Turn every walk-in into loyalty momentum. Guests present a personal member QR at your counter tablet to earn branded rewards that recognise foot traffic—stacked with online ordering so the same profile grows faster (for example order points at 1€ ≈ 10 points, plus visit bonuses you configure).
The Royal Oak Gastropub
Try the counter check-in
Olivia Carter
Member QR
Counter scanner ready
Hold the guest's member QR in front of the counter tablet.
Configured visit credit
+50 pts
Shared loyalty balance
320 pts
Updated together
Staff scan in seconds; Menuella ties the visit to the same profile used for orders and campaigns.
One guest identity
Select a touchpoint to see what it adds to the same guest record.
Guest profile
Olivia Carter
Shared loyalty balance
460 pts
Selected activity
Visit credit joins the guest's existing order history.
Guests show a stable QR from your branded app—the same identity they already use for ordering—so foot traffic and digital spend reinforce one profile instead of duplicate accounts.
Your Menuella tablet flow reads the code, confirms the location, and applies visit rules in real time—built for busy service with no paperwork at the till.
Typical guardrails like one visit reward per guest, per store, per day keep programs trustworthy—while groups with several sites can nudge discovery with per-venue daily bonuses.
Online points reward the guests who order from home; check-in rewards the ones standing at your counter. When a quick QR scan at the tablet earns visit points on the same profile as ordering, foot traffic and delivery finally count toward one loyalty balance. Regulars reach rewards faster, and every in-person visit becomes a reason to come back.
Check-in adds configurable visit bonuses on top of order-based points—so delivery and pickup still reflect spend, while walk-ins earn presence-based credit in the same loyalty story.
Example rule set
Toggle the two guardrails to see how an illustrative venue policy changes.
Per guest
One visit credit per guest each day
Per venue
Each location checks eligibility separately
Daily reset
Eligibility returns on the next calendar day
Current example policy
One credit per guest, per venue, per calendar day.
Points + visit
Illustrative member activity
Select an event to see the example balance at that point.
Balance after selected activity
Selected point in the ledger
460 pts
Multi-location example
Choose an eligible venue to record its illustrative daily visit.
Olivia Carter
The Royal Oak Gastropub · Shared member profile
Venue passport status
Choose an eligible venue
The guest opens their member profile and shows a QR at your counter tablet. Staff scan with your Menuella flow; the visit is tied to the same guest profile used for online ordering when your setup supports it.
Yes. Order-based earning reflects spend; check-in can add a separate visit bonus you configure—so digital and physical behaviours both contribute without replacing each other.
You configure fair limits—commonly one check-in reward per guest, per store, per calendar day—so the program stays predictable for staff and guests.
Groups can set rules per venue, including different daily visit bonuses, to encourage guests to try new locations while keeping policies clear at each site.
You run the counter flow on a tablet in your service pattern; guests only need their phone with the member QR. Exact device guidance depends on your Menuella setup and accessories.
From the blog
Nuh KayranGuests remember the goodbye more than the greeting from the kitchen. How the bill, the feedback ask, the loyalty nudge and a human "see you soon" become a single closing scene — instead of four departments fighting over the guest's last few seconds.
Nuh KayranLoyalty sign-ups die in long forms and awkward pauses while the queue grows. How a few smart rules decide what to ask, skip and defer — so "interested" becomes a member in seconds.
Nuh KayranThe host sees a face — your system often sees nothing. How a check-in moment turns a visit into lasting data: clear benefit, few fields, real consent and a voice like your house — without turning the greeting into a form check.
