Controlled Capacity
Controlled Capacity means accepting and managing orders according to the real capacity of the kitchen and delivery operation, so promises can still be kept at peak times.
1 min readOperationsMenuella concept
Why it matters
When more orders arrive at once than the kitchen can move through the pass, waiting times grow for everyone. A good ordering channel makes that load visible instead of discovering it only after the order is placed.
Controlled Capacity can mean order windows, realistic prep times or a limit on simultaneous orders. The goal is not to turn demand away, but to organise it so guests reliably receive what they were promised.
Example
During the dinner rush, a restaurant extends the displayed preparation time and accepts only as many new orders as the kitchen can reliably fulfil.
In-depth article
Controlled Capacity →
Related feature
Menuella →