Menuella for hotel restaurants
From breakfast service to the dinner reservation — everything your hotel restaurant needs in one system, for house guests and outside diners alike. The whole platform, not just an ordering button.
Built for your hotel restaurant
A hotel restaurant serves two very different tables. From upstairs comes the half-board guest who has already paid for dinner and wants it charged to the room; from the street, the local couple who chose you over the bistro next door and will judge you on their own bill. They arrive at overlapping hours and expect different things, yet share one kitchen and one team. Your restaurant gets its own site and its own reservation line, separate from the hotel booking page — so a local can book a table for Friday without ever looking like they're checking in, and the guest upstairs finds you the moment they look for dinner from their room.
The same room fills up three times a day, and each service works differently. Breakfast is a rush of house guests who want to sit down and be served without a fuss; dinner mixes half-board covers with booked tables from outside, each on its own menu. With reservations and a QR code on every table, a guest can book ahead or order from where they sit — the half-board guest puts the bottle of wine on the room, the walk-in pays their own bill — and breakfast, lunch and dinner each run on their own menu, without you rebuilding anything between services.
Room service and phone orders have a habit of landing at the worst moment — mid check-in, or while the kitchen is plating for a full room. When one person is holding the front desk together, every ringing phone is a guest kept waiting somewhere. Room and phone orders drop straight into the same kitchen queue as everything else, and the AI phone line can take an order — a table for two, a club sandwich to room 214 — when reception and the kitchen both have their hands full, so nothing rides on someone being free to pick up.
A hotel rarely has just one place to eat. There's the restaurant, maybe a bar, a terrace in summer, room service on top — and often each one has grown its own till, its own menu, its own way of doing things. Menuella runs them as outlets of a single system: a gift card sold at reception is redeemable on the terrace, a reservation and a room order sit in the same place, and you see the whole house on one screen instead of reconciling four. Built for the reality of a hotel restaurant — two audiences, several outlets, and commission-free on your own channels.
How hotel guests and outside diners find your restaurant — and book a table directly.
Turn a one-night guest — and a local diner — into a regular.
Every channel — table, room and phone — into one calm kitchen queue.
No. Ordering is one part — alongside your own restaurant website, reservations, menus, loyalty, gift cards and delivery, all in one system for your hotel restaurant.
Yes. You can run separate breakfast, lunch and dinner menus, and take table reservations for each service through the same system.
Yes. Your restaurant gets its own site and reservations, separate from the hotel booking page, so locals can book a table without checking in.
Reservations and orders on your own Menuella site and app carry 0% commission — you pay a transparent subscription, not a cut per cover.
Yes. Room and phone orders reach the same kitchen queue, and the AI phone line can take them when reception and the kitchen are busy.
